Financial Services > Student Accounts > Credit Card Payments >
Frequently Asked Questions - Credit Cards
  1. Is the system secure?
  2. How do I set up my parents or others to allow them to pay my bill for me?
  3. How many authorized payers can I set up? How long before they can pay?
  4. How do authorized payers access the on-line system?
  5. My authorized payer has forgotten/does not know their password. What can I do?
  6. I didn't get my payment acknowledgement. Why?
  7. What credit cards are accepted?
  8. Is there a service charge for paying by credit card?
  9. When I pay by credit card, why do I see the "infiNET" logo?
  1. RU is committed to offering a very secure on-line account management system. Our business partner, infiNET Inc., has designed the QuikPAY system to use a combination of firewall systems, encryption and intrusion detection to protect their data. Customers are first authenticated by RU providing their username and password, then securely passed to the infiNET system using a 128-bit MD5 encryption scheme. All data exchanged between RU and infiNET is first compressed, then encrypted using PGP encryption, and transmitted using Secure File Transfer Protocol.
  2. Click this link and follow the instructions to create a user name and password for your authorized payer. You must know the e-mail address of the person you wish to authorize. The authorized user in turn will receive an e-mail immediately with instructions on how to log in to the system using the user name and password.

    The login name you set up for your authorized payer is upper-case/lower-case sensitive. Since the password is not contained within the e-mail they receive (for security reasons), you will need to tell them the password. The student may revoke the access of an authorized payer at any time. As a reminder, the Student Account Office staff cannot discuss any details of a student's account information with an authorized payer or anyone else unless we have received a signed FERPA (Family Educational Rights and Privacy ACT) form from the student granting us permission to do so.
  3. Students can have up to 5 authorized payers active at any one time. For each authorized payer, a primary e-mail address is required and an alternate address may be specified. The payer is notified immediately by e-mail that they have been authorized and can then access the system to view the statement on the account and make payment.
  4. The authorized payer may link to the system by clicking here and make a payment on the student's behalf.
  5. Authorized payers must be informed of their passwords by the student who sets them up. If the password is forgotten, the student must reset the password by doing the following:
    1. After logging in to the system by clicking here, then click on Authorize Payers.
    2. Click edit beside the specific authorized payer.
    3. Click Reset Password.
    The authorized payer will receive an email almost immediately containing a temporary password.
  6. Payment acknowledgements are e-mailed immediately following an on-line payment made by you or by an authorized payer. If you did not receive a payment acknowledgement e-mail but know one of your parents, or other authorized payer has made a payment, please contact the Student Account Office at 540 831 5417.
  7. The QuikPAY service provider (infiNET/Moneris) accepts American Express, Discover and MasterCard for payment of tuition, fees and other charges on your student account. VISA credit cards are NOT accepted by the service provider. A 2.75% service charge will be charged by the service provider to the payer for all credit card payments. Credit card information is verified at the time of the transaction.
  8. Our service provider charges a 2.75% service charge for all credit card payments. The payer will receive separate payment receipts via e-mail for the tuition payment and service charge. The service fee is not paid to the university and is NOT REFUNDABLE.
  9. Radford University has contracted with a service provider, infiNET, to process credit card payments for tuition, fees, and other charges on your student account. Credit card payments are processed by infiNET through Moneris Solutions.